203 Sandpoint Dr.
Mansfield, TX 76063
Phone 8179647933
Email:
Mistajrob@hotmail.com
Jeremy Robinson
Objective
Seeking challenging position in a teamwork environment, where I can utilize my exceptional
skills as a Manager and Trainer in the fields of Customer Service, Technical Support or Sales
Management
Education
2004 - 2006
Tarrant County College
● Undergraduate Studies
Hurst, TX
Professional
experience
2016 - Current
Insight Global
Dallas, TX
AT&T / Trainer ISM
● Trainer for new line of business ISM for AT&T Account.
● Classroom delivery for Large and Small Model classes.
● Preparing all materials for students and supervisors for in class delivery
● Focusing on Call Center Metrics, Customer Services and multiple system navigation
2013 - 2015
Compucom IT Services
Dallas, TX
Field Service Technician
● Point of Sale Technician for on the Walmart Account.
● Troubleshooting for all POS components from register printers, debit readers, hand scanners and
register scales.
● Non Point of Sales Technician for Walmart, Sam’s Club, Home Depot, Target and Lowes
● Troubleshooting Lexmark Printers, Multiple models of PCs and server components.
● Certified in Weights and Mesures for register scales
● Certified in repair of Lexmark Printers
2010 - 2013
Sprint Nextel Corporation
Fort Worth, TX
Advanced Technical Support / Enhanced Wireless Technical Support
● Handled any and all inquiries in reference to the wireless service experience and acted as the face
of the Company when assessing and addressing customer and partner issues.
● Responsible for providing education and guidance in the resolution of customer device and service
inquiries, keeping customer satisfaction at the forefront.
● Assisted the training and development team with new hire phone labs serving as subject matter
expert and coach.
● Worked in partnership with management to provide feedback, evaluation, coaching and advice to
enable technical specialists to be their most successful.
2007 - 2009
BioRite Nutritionals LLC.
Lexington, OK
Field Operations Manager
● Managed 30 locations across the country
● Increased sales 60% within first 90 days on the job
● Responsible for hiring and training all personnel (management and nonmanagement)
● Assisted Vice President with sales strategies and marketing for the company
● Designed healthy programs for customers to follow using supplementation
● Hired as Area Manager, promoted to Regional Manager then Field Manager in less than 2 year s
2006 - 2007
Precision Document Solutions
Dispatcher / Tech Support
● Maintained customer records for service
● Coordinate service calls in order of priority for technicians
● Advised clients on problems with equipment to find cost effective solutions
● Worked closely with Management for inhouse problems as Lead dispatcher
2005 - 2006
Dan Dipert Tours and Coaches
Dispatcher / Service Writer
● Manage roster of 37 drivers and a fleet of 21 luxury motor coaches
● Coordinate overnight layovers for drivers
● Input all work orders for inside service completed onsite
● Track, monitor and schedule all preventive service performed on fleet
2003 - 2004
Quik Trip Inc.
Asst. Manager / Night Manager
● Maintain store appearance and general upkeep of facilities
● Assisting Store Manger with training and monitoring of personnel
● Bookkeeping and revenue for store profit and loss margin
● Training New Hire personnel on policy and procedures
2002 - 2003
Manpower Staffing Services
Help desk Technician / Account Management
● Help desk technician for Oklahoma Dept. of Human Services
● Updated and revised training manuals for OKDHS copier systems
● Customer Support for Xerox Managed Services
● Promoted by Xerox to Onsite Customer Rep. and 1 st
Oklahoma City, OK
Dallas, TX
Arlington, TX
Irving, TX
line technician for Oklahoma Heart Hospital
U.S. Air Force
Mountain Home AFB, ID
Shift Supervisor Flight Data / Dispatcher
● Input flight data into FAA systems and tracked all inbound and outbound aircraft
● Evaluated and conduct ongoing training with personnel under my supervision.
● Emergency response dispatcher for aircraft and ground personnel
● Maintained Base Radio and complete Radio Bank for Airfield Management
Summary of
qualifications
Microsoft Windows 95, 98, 2000, NT, ME, XP, Vista, Win 7, Win 8, Win 10 Microsoft
Office 97, 2000, 2003, 2007, 2010, 2013, 2016,
Help Desk and Call Center Support, Multi-line and 2-way Radio Operations Personnel Training
Manager, Aircraft, Bus, and Emergency Response Dispatch, Android OS, Apple OS,
Blackberry OS and Windows Mobile